GPS Inbound

What is it?

GPS Inbound is the most powerful hosted inbound call routing service in the market. It delivers a wide range of telephone system functions without you having to invest in expensive systems.

GPS Inbound is completely flexible and scaleable so whether you are a call centre or a one man band, we have a series of solutions just for you. As the functionality of many of the services covers all aspects of business we do not restrict your access to services, you are free to configure the system, to meet your exact requirements. Giving our users control over their own calls.​

What does it do?

Our platform has been developed to give complete inbound call functionality no matter what the size of your business. Every part of GPS Inbound has been carefully structured to fit all inbound requirements. Whether it be simple call routing plans up to the most complicated call centres requiring calls to be routed over multiple sites, via time of the day, call percentage splits, call queuing with music on hold or forwarding calls to voicemail options. Every service is completely configurable by you, allowing you to record your own personal greetings and hold announcements. This is the first system allowing you to take control of your own system without paying someone to look after and maintain it.

GPS Inbound is also the only system on the market whereby all inbound calls can be recorded and logged, with all the recording and call log reports stored at network level and hosted on your portal.​

How do you use it?

GPS Inbound puts you in complete control of your own inbound telephony. Configuring and maintaining couldn’t be easier via our secure web portal; all you need is a PC with internet access. Each user has a secure encrypted login and password, administrators can also setup sub accounts allowing restructured users to only maintain what they need to.

Auto Attendant

Create a business class phone system with extensions for your employees and departments. Welcome your callers with a custom IVR auto attendant: “Welcome to My Company. Push 1 for Sales, 2 for Service, 3 for Company Directory…”​

Call Centre

Service allows a multi-layered menu system using call recording, hunt groups, queuing and ratio plans, all the flexibility of auto attendant but on a much larger scale, music on hold or company promotions and announcements that you control. ​

Call Recording with Queue

Service allows you to record all of your inbound calls with the added feature of a queue system.

A recording of your calls are stored in your Web-based account. You’ll see who called, the phone number, and the date, time, length and the result of the transaction. You can search for a call you received a year ago.​

Follow Me / Find Me

Service allows your calls to be diverted between multiple destinations; the system will try and locate you whether at home, in the office or on your mobile. ​

One to Many with Whisper

Service allows a call to be routed to multiple destinations that plays with a whisper message.​

One to One with Queue

Service allows you to set up One to One with the added feature of a call queuing system. 

Outgoing Record

Service allows you to record all, or segments, of your outgoing calls.

Time of Day

Service allows your calls to be diverted depending on the time of day, and day of the week. ​

Time of Day with Queue

Service allows you to set up Time of Day with the added feature of a queue system.​

Time of Day Record & Queue

Service combines the features of Time of Day and Call Recording with a queue system.

Auto Attendant with Queue

The functionality of Auto Attendant with the added benefit of a call queuing system, the queue feature for no extra cost allows you to queue up to 1000 calls in one go.​

Call Recording

Service allows you to record all, or segments, of your inbound calls.

A recording of your calls are stored in your Web-Based account. You’ll see who called, the phone number, and the date, time, length and result of the transaction. You can search for a call you received a year ago. Help you with training and marketing improvements.​

Fax to Email

Receive faxes by as a .PDF file to your email address. In addition, you will receive a second number as a dedicated fax number at no extra cost.

One to Many

Service allows a call to be routed to multiple destinations.​

One to One

Service allows a call to be routed simply to a single destination.

One to One with Whisper

Service allows you to set up One to One with the added feature of a whisper to the call recipient.​

Ratio Divert Plan

Service allows you to call to be diverted depending on the ratio set between multiple destinations. Allowing you to have full control over call routing and staffing requirements.​

Time of Day with Hunt group

Service allows calls to be diverted to multiple destinations with time of day options. ​

Time of Day with Record

Service combines the features of Time of Day and Call Recording.

Voice to Email

Service allows you to capture audio and DTMF input from callers and deliver directly to an email account.

What’s best for you?

0800

Ideal for​ :

  • Lead Generation and new business acquisitions
  • Mass marketing and advertising campaigns
  • Customer care & complaint handling

0800 numbers remove all barriers to customers contacting you, attracting three times as many calls as standard geographic numbers as its a free call.

03

Ideal for​ :

  • Customer care & complaint handling
  • Standard business calls
  • Generating sales leads​

Low cost for number owners, callers also benefit from calls being charged at standard 01/02 rates.

01/02 Geographic

Ideal for​ :

  • Representing a local presence from another area
  • Generating sales leads
  • Customer care & complaint handling​

Enable organisations to advertise a local presence in multiple areas, callers also benefit from calls being charged at standard 01/02 rates

Genesis is a hosted, cloud telephony service that is easy to use and simple to configure – a virtual PBX. Calls are made and received over a voice-over-internet broadband connection, and you configure and monitor your phones through a very straightforward web portal.

For a more detailed look into Genesis, click here.

Headline Feature Description Silver Gold
Privacy Call ID Blocking Yes Yes
Block anonymous calls Yes Yes
Block anonymous divert Yes Yes
Block anonymous reject Yes Yes
Block anonymous divert to voice mail Yes Yes
Do Not Disturb DND Yes Yes
Place caller on hold Yes Yes
Call Transfer Call transfer attended Yes Yes
Call transfer unattended
Call transfer blind Yes Yes
Call Divert CD Always Yes Yes
CD Busy Yes Yes
CD No answer Yes Yes
Call Forwarding CF Always Yes Yes
CF Busy Yes Yes
CF No Answer Yes Yes
CF Sequential Yes Yes
CF Parellel Yes Yes
CF Overflow PSTN, AA, CQ, VM… Yes Yes

 

Headline Feature Description Silver Gold
Last Caller Last Caller Yes Yes
Spoken Call History Yes Yes
Call Return Yes Yes
Call redial Yes Yes
Click 2 Talk Click 2 Talk Yes Yes
Clipboard Dialing Yes Yes
Music on Hold Music on Hold Yes Yes
Music on hold selective Yes Yes
Call Pick Up Call Pick Up Yes Yes
Group Pick Up Yes Yes
Call Pick Up Directed Yes Yes
Call Park Call Park Yes Yes
Call Unpack Bay Yes Yes
Network Failure Network failure user Yes Yes
Network failure company Yes Yes
Call Waiting Call Waiting Yes Yes
Busy Lamp Field Busy lamp field Yes Yes
Line Monitoring Yes Yes

 

Headline Feature Description Silver Gold
Call Divert Divert to no answer Yes Yes
Divert on busy Yes Yes
Divert always Yes Yes
Voicemail User Yes Yes
Group Yes Yes
VM to email Yes Yes
Directed VM Yes Yes
VM to SMS Yes Yes
Fax Fax to email Yes Yes
Hunt Group HG Pick Up Yes Yes
HG Forwarding Yes Yes
HG Reporting Yes Yes
HG Sequential Yes Yes
HG Simultaneous Yes Yes
Address Book User Yes Yes
Shared Yes Yes
Company Yes Yes
LDAP Company Directory Yes Yes

 

Headline Feature Description Silver Gold
Event Diary Diary to email Yes Yes
Reporting & KPI User Yes Yes
Group Yes Yes
Company Yes Yes
Call history Calls made Yes Yes
Calls recieved Yes Yes
Calls missed Yes Yes
Call Search Yes Yes
Time based routing Time based routing Yes Yes
Multiple Calendar/Schedule Yes Yes
Call management planner Yes Yes
Call Barring policies User Yes Yes
Company Yes Yes
CLI Presentation policies CLI selection on outbound calls Yes Yes
3 way call 3 Way Call Yes Yes
Call Queues Call Queueing No Yes

 

Headline Feature Description Silver Gold
Call Recording Call recording No Yes
Auto Attendant Auto attendant No Yes
Phone Buddy Presence and Pop Up Screen Yes Yes
Presence status and away when idle Yes Yes
Directory with company, private and external contacts Yes Yes
IM Service Yes Yes
Calls and Presence+ Yes Yes
SMS Yes Yes
Send alerts to your contacts Yes Yes
Email Yes Yes
Call Divert Yes Yes
Call Forward Yes Yes
Web portal access Yes Yes
Call history Yes Yes
Click to talk Yes Yes
Clipboard call Yes Yes
VM retrieval and playback, Callback Yes Yes
Faxes Yes Yes
Call recording retrieval, download and storage No Yes
Clipboard dialing Yes Yes
Click to dial Yes Yes
Skype for business Yes Yes
CTI Intergrations, Salesforce, Sage Act, Outlook Yes Yes

 

Headline Feature Description Silver Gold
Phone Buddy Toolbar Yes Yes
Phone Buddy Enhanced Presence based integration across devices TBC TBC
Diagnostic Phone Status Yes Yes
System Diagnostic Yes Yes
Miscellaneous Pin Protected Outbound Dialling Yes Yes
Outbound calling using alias Yes Yes
Broadcast call (Yealink) Yes Yes
Broadcast call (Cisco) Yes Yes
Web-portal access User Yes Yes
Administrator Yes Yes
Wallboards Call Overview Optional Optional
Inbound calls
Outbound calls
Agents inbound calls
Queued Calls
Softphone PC, Mobile app Optional Optional
Video Call Polycom, Yealink, Bria (check for supported handsets) No Yes
Conference Bridge Conferencing Facility Optional Optiona

 

For further information please email;  info@commsmaster.com for a free no obligation quotation

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