GPS Inbound

What is it?

GPS Inbound is the most powerful hosted inbound call routing service in the market. It delivers a wide range of telephone system functions without you having to invest in expensive systems.

GPS Inbound is completely flexible and scaleable so whether you are a call centre or a one man band, we have a series of solutions just for you. As the functionality of many of the services covers all aspects of business we do not restrict your access to services, you are free to configure the system, to meet your exact requirements. Giving our users control over their own calls.​

What does it do?

Our platform has been developed to give complete inbound call functionality no matter what the size of your business. Every part of GPS Inbound has been carefully structured to fit all inbound requirements. Whether it be simple call routing plans up to the most complicated call centres requiring calls to be routed over multiple sites, via time of the day, call percentage splits, call queuing with music on hold or forwarding calls to voicemail options. Every service is completely configurable by you, allowing you to record your own personal greetings and hold announcements. This is the first system allowing you to take control of your own system without paying someone to look after and maintain it.

GPS Inbound is also the only system on the market whereby all inbound calls can be recorded and logged, with all the recording and call log reports stored at network level and hosted on your portal.​

How do you use it?

GPS Inbound puts you in complete control of your own inbound telephony. Configuring and maintaining couldn’t be easier via our secure web portal; all you need is a PC with internet access. Each user has a secure encrypted login and password, administrators can also setup sub accounts allowing restructured users to only maintain what they need to.

Auto Attendant

Create a business class phone system with extensions for your employees and departments. Welcome your callers with a custom IVR auto attendant: “Welcome to My Company. Push 1 for Sales, 2 for Service, 3 for Company Directory…”​

Call Centre

Service allows a multi-layered menu system using call recording, hunt groups, queuing and ratio plans, all the flexibility of auto attendant but on a much larger scale, music on hold or company promotions and announcements that you control. ​

Call Recording with Queue

Service allows you to record all of your inbound calls with the added feature of a queue system.

A recording of your calls are stored in your Web-based account. You’ll see who called, the phone number, and the date, time, length and the result of the transaction. You can search for a call you received a year ago.​

Follow Me / Find Me

Service allows your calls to be diverted between multiple destinations; the system will try and locate you whether at home, in the office or on your mobile. ​

One to Many with Whisper

Service allows a call to be routed to multiple destinations that plays with a whisper message.​

One to One with Queue

Service allows you to set up One to One with the added feature of a call queuing system. 

Outgoing Record

Service allows you to record all, or segments, of your outgoing calls.

Time of Day

Service allows your calls to be diverted depending on the time of day, and day of the week. ​

Time of Day with Queue

Service allows you to set up Time of Day with the added feature of a queue system.​

Time of Day Record & Queue

Service combines the features of Time of Day and Call Recording with a queue system.

Auto Attendant with Queue

The functionality of Auto Attendant with the added benefit of a call queuing system, the queue feature for no extra cost allows you to queue up to 1000 calls in one go.​

Call Recording

Service allows you to record all, or segments, of your inbound calls.

A recording of your calls are stored in your Web-Based account. You’ll see who called, the phone number, and the date, time, length and result of the transaction. You can search for a call you received a year ago. Help you with training and marketing improvements.​

Fax to Email

Receive faxes by as a .PDF file to your email address. In addition, you will receive a second number as a dedicated fax number at no extra cost.

One to Many

Service allows a call to be routed to multiple destinations.​

One to One

Service allows a call to be routed simply to a single destination.

One to One with Whisper

Service allows you to set up One to One with the added feature of a whisper to the call recipient.​

Ratio Divert Plan

Service allows you to call to be diverted depending on the ratio set between multiple destinations. Allowing you to have full control over call routing and staffing requirements.​

Time of Day with Hunt group

Service allows calls to be diverted to multiple destinations with time of day options. ​

Time of Day with Record

Service combines the features of Time of Day and Call Recording.

Voice to Email

Service allows you to capture audio and DTMF input from callers and deliver directly to an email account.

What’s best for you?


Ideal for​ :

  • Lead Generation and new business acquisitions
  • Mass marketing and advertising campaigns
  • Customer care & complaint handling

0800 numbers remove all barriers to customers contacting you, attracting three times as many calls as standard geographic numbers as its a free call.


Ideal for​ :

  • Customer care & complaint handling
  • Standard business calls
  • Generating sales leads​

Low cost for number owners, callers also benefit from calls being charged at standard 01/02 rates.

01/02 Geographic

Ideal for​ :

  • Representing a local presence from another area
  • Generating sales leads
  • Customer care & complaint handling​

Enable organisations to advertise a local presence in multiple areas, callers also benefit from calls being charged at standard 01/02 rates

Genesis is a hosted, cloud telephony service that is easy to use and simple to configure – a virtual PBX. Calls are made and received over a voice-over-internet broadband connection, and you configure and monitor your phones through a very straightforward web portal.

For a more detailed look into Genesis, click here.

Headline FeatureDescriptionSilverGold
PrivacyCall ID BlockingYesYes
Block anonymous callsYesYes
Block anonymous divertYesYes
Block anonymous rejectYesYes
Block anonymous divert to voice mailYesYes
Do Not DisturbDNDYesYes
Place caller on holdYesYes
Call TransferCall transfer attendedYesYes
Call transfer unattended
Call transfer blindYesYes
Call DivertCD AlwaysYesYes
CD BusyYesYes
CD No answerYesYes
Call ForwardingCF AlwaysYesYes
CF BusyYesYes
CF No AnswerYesYes
CF SequentialYesYes
CF ParellelYesYes
CF Overflow PSTN, AA, CQ, VM…YesYes


Headline FeatureDescriptionSilverGold
Last CallerLast CallerYesYes
Spoken Call HistoryYesYes
Call ReturnYesYes
Call redialYesYes
Click 2 TalkClick 2 TalkYesYes
Clipboard DialingYesYes
Music on HoldMusic on HoldYesYes
Music on hold selectiveYesYes
Call Pick UpCall Pick UpYesYes
Group Pick UpYesYes
Call Pick Up DirectedYesYes
Call ParkCall ParkYesYes
Call Unpack BayYesYes
Network FailureNetwork failure userYesYes
Network failure companyYesYes
Call WaitingCall WaitingYesYes
Busy Lamp FieldBusy lamp fieldYesYes
Line MonitoringYesYes


Headline FeatureDescriptionSilverGold
Call DivertDivert to no answerYesYes
Divert on busyYesYes
Divert alwaysYesYes
VM to emailYesYes
Directed VMYesYes
VM to SMSYesYes
FaxFax to emailYesYes
Hunt GroupHG Pick UpYesYes
HG ForwardingYesYes
HG ReportingYesYes
HG SequentialYesYes
HG SimultaneousYesYes
Address BookUserYesYes
LDAPCompany DirectoryYesYes


Headline FeatureDescriptionSilverGold
Event DiaryDiary to emailYesYes
Reporting & KPIUserYesYes
Call historyCalls madeYesYes
Calls recievedYesYes
Calls missedYesYes
Call SearchYesYes
Time based routingTime based routingYesYes
Multiple Calendar/ScheduleYesYes
Call management plannerYesYes
Call Barring policiesUserYesYes
CLI Presentation policiesCLI selection on outbound callsYesYes
3 way call3 Way CallYesYes
Call QueuesCall QueueingNoYes


Headline FeatureDescriptionSilverGold
Call RecordingCall recordingNoYes
Auto AttendantAuto attendantNoYes
Phone BuddyPresence and Pop Up ScreenYesYes
Presence status and away when idleYesYes
Directory with company, private and external contactsYesYes
IM ServiceYesYes
Calls and Presence+YesYes
Send alerts to your contactsYesYes
Call DivertYesYes
Call ForwardYesYes
Web portal accessYesYes
Call historyYesYes
Click to talkYesYes
Clipboard callYesYes
VM retrieval and playback, CallbackYesYes
Call recording retrieval, download and storageNoYes
Clipboard dialingYesYes
Click to dialYesYes
Skype for businessYesYes
CTI Intergrations, Salesforce, Sage Act, OutlookYesYes


Headline FeatureDescriptionSilverGold
Phone Buddy ToolbarYesYes
Phone Buddy EnhancedPresence based integration across devicesTBCTBC
DiagnosticPhone StatusYesYes
System DiagnosticYesYes
MiscellaneousPin Protected Outbound DiallingYesYes
Outbound calling using aliasYesYes
Broadcast call (Yealink)YesYes
Broadcast call (Cisco)YesYes
Web-portal accessUserYesYes
WallboardsCall OverviewOptionalOptional
Inbound calls
Outbound calls
Agents inbound calls
Queued Calls
SoftphonePC, Mobile appOptionalOptional
Video CallPolycom, Yealink, Bria (check for supported handsets)NoYes
Conference BridgeConferencing FacilityOptionalOptiona


For further information please email; for a free no obligation quotation

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