Genesis is a hosted, cloud telephony service that is easy to use and simple to configure – a virtual PBX. Calls are made and received over a voice-over-internet broadband connection, and you configure and monitor your phones through a very straightforward web portal.

For a more detailed look into Genesis, click here.


Headline FeatureDescriptionSilverGold
PrivacyCall ID BlockingYesYes
Block anonymous callsYesYes
Block anonymous divertYesYes
Block anonymous rejectYesYes
Block anonymous divert to voice mailYesYes
Do Not DisturbDNDYesYes
Place caller on holdYesYes
Call TransferCall transfer attendedYesYes
Call transfer unattended
Call transfer blindYesYes
Call DivertCD AlwaysYesYes
CD BusyYesYes
CD No answerYesYes
Call ForwardingCF AlwaysYesYes
CF BusyYesYes
CF No AnswerYesYes
CF SequentialYesYes
CF ParellelYesYes
CF Overflow PSTN, AA, CQ, VM…YesYes


Headline FeatureDescriptionSilverGold
Last CallerLast CallerYesYes
Spoken Call HistoryYesYes
Call ReturnYesYes
Call redialYesYes
Click 2 TalkClick 2 TalkYesYes
Clipboard DialingYesYes
Music on HoldMusic on HoldYesYes
Music on hold selectiveYesYes
Call Pick UpCall Pick UpYesYes
Group Pick UpYesYes
Call Pick Up DirectedYesYes
Call ParkCall ParkYesYes
Call Unpack BayYesYes
Network FailureNetwork failure userYesYes
Network failure companyYesYes
Call WaitingCall WaitingYesYes
Busy Lamp FieldBusy lamp fieldYesYes
Line MonitoringYesYes


Headline FeatureDescriptionSilverGold
Call DivertDivert to no answerYesYes
Divert on busyYesYes
Divert alwaysYesYes
VM to emailYesYes
Directed VMYesYes
VM to SMSYesYes
FaxFax to emailYesYes
Hunt GroupHG Pick UpYesYes
HG ForwardingYesYes
HG ReportingYesYes
HG SequentialYesYes
HG SimultaneousYesYes
Address BookUserYesYes
LDAPCompany DirectoryYesYes


Headline FeatureDescriptionSilverGold
Event DiaryDiary to emailYesYes
Reporting & KPIUserYesYes
Call historyCalls madeYesYes
Calls recievedYesYes
Calls missedYesYes
Call SearchYesYes
Time based routingTime based routingYesYes
Multiple Calendar/ScheduleYesYes
Call management plannerYesYes
Call Barring policiesUserYesYes
CLI Presentation policiesCLI selection on outbound callsYesYes
3 way call3 Way CallYesYes
Call QueuesCall QueueingNoYes


Headline FeatureDescriptionSilverGold
Call RecordingCall recordingNoYes
Auto AttendantAuto attendantNoYes
Phone BuddyPresence and Pop Up ScreenYesYes
Presence status and away when idleYesYes
Directory with company, private and external contactsYesYes
IM ServiceYesYes
Calls and Presence+YesYes
Send alerts to your contactsYesYes
Call DivertYesYes
Call ForwardYesYes
Web portal accessYesYes
Call historyYesYes
Click to talkYesYes
Clipboard callYesYes
VM retrieval and playback, CallbackYesYes
Call recording retrieval, download and storageNoYes
Clipboard dialingYesYes
Click to dialYesYes
Skype for businessYesYes
CTI Intergrations, Salesforce, Sage Act, OutlookYesYes


Headline FeatureDescriptionSilverGold
Phone Buddy ToolbarYesYes
Phone Buddy EnhancedPresence based integration across devicesTBCTBC
DiagnosticPhone StatusYesYes
System DiagnosticYesYes
MiscellaneousPin Protected Outbound DiallingYesYes
Outbound calling using aliasYesYes
Broadcast call (Yealink)YesYes
Broadcast call (Cisco)YesYes
Web-portal accessUserYesYes
WallboardsCall OverviewOptionalOptional
Inbound calls
Outbound calls
Agents inbound calls
Queued Calls
SoftphonePC, Mobile appOptionalOptional
Video CallPolycom, Yealink, Bria (check for supported handsets)NoYes
Conference BridgeConferencing FacilityOptionalOptiona


For further information please email; for a free no obligation quotation


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