Genesis is a hosted, cloud telephony service that is easy to use and simple to configure – a virtual PBX. Calls are made and received over a voice-over-internet broadband connection, and you configure and monitor your phones through a very straightforward web portal.

For a more detailed look into Genesis, click here.

Headline Feature Description Silver Gold
Privacy Call ID Blocking Yes Yes
Block anonymous calls Yes Yes
Block anonymous divert Yes Yes
Block anonymous reject Yes Yes
Block anonymous divert to voice mail Yes Yes
Do Not Disturb DND Yes Yes
Place caller on hold Yes Yes
Call Transfer Call transfer attended Yes Yes
Call transfer unattended
Call transfer blind Yes Yes
Call Divert CD Always Yes Yes
CD Busy Yes Yes
CD No answer Yes Yes
Call Forwarding CF Always Yes Yes
CF Busy Yes Yes
CF No Answer Yes Yes
CF Sequential Yes Yes
CF Parellel Yes Yes
CF Overflow PSTN, AA, CQ, VM… Yes Yes

Headline Feature Description Silver Gold
Last Caller Last Caller Yes Yes
Spoken Call History Yes Yes
Call Return Yes Yes
Call redial Yes Yes
Click 2 Talk Click 2 Talk Yes Yes
Clipboard Dialing Yes Yes
Music on Hold Music on Hold Yes Yes
Music on hold selective Yes Yes
Call Pick Up Call Pick Up Yes Yes
Group Pick Up Yes Yes
Call Pick Up Directed Yes Yes
Call Park Call Park Yes Yes
Call Unpack Bay Yes Yes
Network Failure Network failure user Yes Yes
Network failure company Yes Yes
Call Waiting Call Waiting Yes Yes
Busy Lamp Field Busy lamp field Yes Yes
Line Monitoring Yes Yes

Headline Feature Description Silver Gold
Call Divert Divert to no answer Yes Yes
Divert on busy Yes Yes
Divert always Yes Yes
Voicemail User Yes Yes
Group Yes Yes
VM to email Yes Yes
Directed VM Yes Yes
VM to SMS Yes Yes
Fax Fax to email Yes Yes
Hunt Group HG Pick Up Yes Yes
HG Forwarding Yes Yes
HG Reporting Yes Yes
HG Sequential Yes Yes
HG Simultaneous Yes Yes
Address Book User Yes Yes
Shared Yes Yes
Company Yes Yes
LDAP Company Directory Yes Yes

Headline Feature Description Silver Gold
Event Diary Diary to email Yes Yes
Reporting & KPI User Yes Yes
Group Yes Yes
Company Yes Yes
Call history Calls made Yes Yes
Calls recieved Yes Yes
Calls missed Yes Yes
Call Search Yes Yes
Time based routing Time based routing Yes Yes
Multiple Calendar/Schedule Yes Yes
Call management planner Yes Yes
Call Barring policies User Yes Yes
Company Yes Yes
CLI Presentation policies CLI selection on outbound calls Yes Yes
3 way call 3 Way Call Yes Yes
Call Queues Call Queueing No Yes

Headline Feature Description Silver Gold
Call Recording Call recording No Yes
Auto Attendant Auto attendant No Yes
Phone Buddy Presence and Pop Up Screen Yes Yes
Presence status and away when idle Yes Yes
Directory with company, private and external contacts Yes Yes
IM Service Yes Yes
Calls and Presence+ Yes Yes
SMS Yes Yes
Send alerts to your contacts Yes Yes
Email Yes Yes
Call Divert Yes Yes
Call Forward Yes Yes
Web portal access Yes Yes
Call history Yes Yes
Click to talk Yes Yes
Clipboard call Yes Yes
VM retrieval and playback, Callback Yes Yes
Faxes Yes Yes
Call recording retrieval, download and storage No Yes
Clipboard dialing Yes Yes
Click to dial Yes Yes
Skype for business Yes Yes
CTI Intergrations, Salesforce, Sage Act, Outlook Yes Yes

Headline Feature Description Silver Gold
Phone Buddy Toolbar Yes Yes
Phone Buddy Enhanced Presence based integration across devices TBC TBC
Diagnostic Phone Status Yes Yes
System Diagnostic Yes Yes
Miscellaneous Pin Protected Outbound Dialling Yes Yes
Outbound calling using alias Yes Yes
Broadcast call (Yealink) Yes Yes
Broadcast call (Cisco) Yes Yes
Web-portal access User Yes Yes
Administrator Yes Yes
Wallboards Call Overview Optional Optional
Inbound calls
Outbound calls
Agents inbound calls
Queued Calls
Softphone PC, Mobile app Optional Optional
Video Call Polycom, Yealink, Bria (check for supported handsets) No Yes
Conference Bridge Conferencing Facility Optional Optiona


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